Terms of Business 2016
FCMB Limited t/a First Credit of 22/23 Upper Pembroke Street, Dublin 2 specialise in the provision of Protection, Investments, and PRSA’s services to consumers.
Our firm is also registered as an insurance/reinsurance intermediary under the European Communities (Insurance Mediation) Regulations, 2005 (as amended). Our firm is also authorised as a deposit broker.
Our firm is subject to the following Codes of conduct issued by the Central Bank of Ireland. These codes offer protection to our clients and all of the Codes can be found on the Central Bank’s website www.centralbank.ie, Consumer Protection Code 2012, Minimum Competency Code 2011, Handbook of Prudential Requirements for Investment Intermediaries, Fitness & Probity Standards.
The Central Bank of Ireland holds registers of regulated firms.
FCMB Limited t/a First Credit is a member of the Professional Insurance Brokers Association.
FCMB Limited t/a First Credit is regulated by the Central Bank of Ireland. Our Central Bank number is C29103.
FCMB Limited t/a First Credit offer advice in relation to all aspects of life assurance products (Mortgage Protection, Term Cover, Serious Illness and Income Protection Insurance), investments, savings, pensions and PRSA’s.
We also transmit orders on client’s behalf to any of the insurance undertakings or product producers from whom the Company hold letters of appointment. A list of all such entities is contained elsewhere in these Terms of Business. Our firm provides advice on a fair analysis of the market. “Fair analysis of the market” means that our firm provides its services on the basis of a sufficiently large number of contracts and product producers available on the market to enable our firm to make a recommendation, in accordance with professional criteria, regarding which contract would be adequate to meet our clients consumer’s needs”.
General Insurance (household)
Our sister company Quotedevil Limited are specialists in, house insurance and we refer General Insurance to them, with your permission
Life Assurance First Credit may receive commission and other payments from product producers to whom orders are transmitted. Summary details of these payments (relating to Life Insurance Products ) will be included in a product information document, which you are legally entitled to receive before an application for a product is completed, and full details will be included with your cooling-off letter which you will receive from the relevant Life company.
FCMB Limited t/a First Credit is a Data Controller as defined in the Data Protection Act 1988 and 2003.
We collect your personal details in order to provide the highest standard of service to you. We take great care with the information provided, taking steps to keep it secure and to ensure it is only used for legitimate purposes. To fulfill these objectives we may share information with other affiliated professionals. The information and data provided to our office may be used to advise you of products and services we may offer from time to time. You have the right at any time to request a copy of any “personal data” within the meaning of the Data Protection Act 1988 (as amended or re-enacted from time to time) that our office holds about you and to have any inaccuracies in that information corrected
Conflict of interest:
It is the policy of First Credit to avoid any conflict of interest when providing business services to its clients. However, where an unavoidable conflict may arise we will advise you of this in writing before proceeding to provide any business service. If you have not been advised of any such conflict you are entitled to assume that none arises.
First Credit has in place a written procedure for the handling of complaints. This procedure ensures that all complaints are recorded and acknowledged within 5 business days. All complaints are fully investigated and the complainant updated at intervals of not greater than 20 business days. We will attempt to investigate and resolve a complaint within 40 business days. All complaints should be directed in writing to Mr. John McGuire, Complaints Officer. In the event that a client remains dissatisfied with the handling of and/or response to a complaint they may refer the matter to The Financial Services Ombudsman.
First Credit is a member of the Investor Compensation Scheme established under the Investor Compensation Act1998. The legislation provides for the establishment of a compensation scheme and to the payment in certain circumstances, of compensation to clients of firms covered by the Act. However, you should also be aware that a right to compensation would only arise where money or investment instruments held by this company on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition of the eligible investor as contained in the Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of the clients’ loss, which is recognised as being eligible for compensation or €20,000.
First Credit will, if necessary, exercise its legal rights to receive any payments due to it, from clients for business services provided by it and to be reimbursed for any value obtained by it for clients arising from payments to it by clients which subsequently default.
The following are a list of insurance undertakings and product producers form which letters of appointments are held.
Aviva Insurance Europe SE
Aviva Life & Pensions Ireland Ltd
Benchmark Underwriting Limited
Friends First Life Assurance Company
IFG Investment and Mortgage Services
Irish Life Assurance plc
New Ireland Assurance Company plc
Zurich Life Assurance plc
Deposit Broker Appointments
Permanent TSB plc
FCMB Limited t/a First Credit, 22/23 Upper Pembroke Street, Dublin 2
Phone: 01-6621640 Fax: 01-6621646 Email: John@firstcredit.ie
Effective Date: June 2016